Privacy Policy

Personal Details

At Trade Counter Direct Ltd (TCD), part of The Select Group of Companies Ltd., we respect the need to protect your privacy. Whilst we need to collect a certain amount of personal data about you in order to process your orders, for internal record keeping and for marketing purposes, we will never rent, sell or in any way disclose your personal details to a third party.

We have various security procedures in place to make the internet and our website as secure as possible. All of the forms which gather or display personal information on our site are protected by a mechanism called SSL. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised access to our servers which are themselves located in a secure location.

Your credit card information is sent in an encrypted form directly to our payment providers: Barclays or PayPal, where they are stored in the utmost security on their secure server as would be expected of such highly reputable banking firms. Nowhere on our website are your credit card details held in clear text.

Where we have supplied (or where you have chosen) a password which enables you to access certain parts of our site, it is your responsibility to keep this password confidential. We recommend that you refrain from share this password with anyone. We also recommend that you avoid using the same password for different online accounts. 

TCD does collect non-personal information on our website such as what products you are browsing and how you are using the website with the intention of helping us develop and improve of our business.

Stringent internal procedures ensure that any personal information kept within Trade Counter Direct Ltd premises is strictly confidential.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By continuing to use the website you accept these terms and conditions and accordingly consent to such checks being made. 

We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

Texts for Delivery

If you provide us with your mobile number, we may text you to advise you that your item is ready for collection in store, or to update you on the progress of your delivery. 

This service is provided through our carrier Interlink & Royal Mail. You therefore agree, when providing your mobile number, that we can provide Interlink or The Royal Mail with your number solely for the purpose of these updates. We will not charge you for these texts, although your network may charge you to receive these texts. Your standard network changes will apply.

If you do not want to receive delivery notifications via text – please inform us in your order notes or contact us info@tradecounterdirect.com. 

Other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question. 

Mailing Lists

When you register you have the opportunity to join our mailing list to keep up to date of our special offers and new products by email and post. We will never to share our mailing list with any third party.

To stop receiving information from us, simply click on the ‘Unsubscribe’ option on our newsletter or email us “UNSUBSCRIBE” to info@tradecounterdirect.com and your name will be removed from our list. Whilst we always honour requests to stop customers from receiving unwanted information, we ask that you allow us 14 working days to update our database.

Cookies

Cookies are used on the TCD shopping site. A cookie contains identifying information used to make the link between you and the information you have provided to the website. They keep track of the contents of your shopping cart once you have selected an item, they allow your shopping basket to be kept separate from other users and it enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give us access to your computer or any other information about you (i.e. your e-mail address).

Children

TCD does not intend to collect personal information from children. If you are 16 years old or younger, you should not provide information on this Web site and should ask a parent to do so for you.

Changes

If changes are made to our Privacy Policy we will update this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make significant changes which affect the way we deal with your information, TCD will also email you notification of the proposed changes enabling you to opt to have your details removed from our records should you disagree with the changes.

Updating Your Details

If any of the information that you have provided to Trade Counter Direct.com Ltd. changes, i.e. your e-mail address, name or payment details (if you hold an account) or should you wish to cancel your registration, please inform us by e-mail entitled "DETAILS UPDATE” to info@tradecounterdirect.com or send us a letter addressed:  ‘Details Update’, Trade Counter Direct Ltd, Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR or call us on +44 (0)1803 666630.

By submitting your information to us and continuing to use our website you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page providing you the opportunity to contact us to remove yourself from our database if you do not agree with the changes.


July 2014


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