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1 YEAR Guaranteed Warranty
FREE DELIVERY on all orders over £75
30 DAY Returns Policy

We still open and running as normally as possible! :)

  • Next day service where available is still working and we’re doing everything to keep efficiencies up.
  • Potential delays on large Rothenberger & Ridgid machines due to supply chain issues via the EU.
  • Customer service team working from home - Please be patient - If you can't get through via the phone please use our online chat service. 

Getting in touch

In line with government guidelines, most of our office staff are working from home including Customer Service.
The fastest way to get in touch is by using the Live Chat feature; this can be found at the bottom right of any page.
We’re here for any questions or issues. If your problem is more complicated and you don’t feel live chat will resolve it, simply email info@tradecounterdirect.com or call on 01803 666630
and we’ll handle your query swiftly.

We’re keeping the same great service

All orders placed up until 4pm will be dispatched and left with couriers, where service is still currently prompt and on time.

Keeping our Staff Safe

Where working from home is not an option, we’ve ensured to take every precaution.

Warehouse workers are permitted to wear masks at all times and regularly clean their workspaces.
Thankfully at TCD our packing areas already have an abundance of space, which means socially distancing is easy.
Most importantly we monitor the health of our staff and ensure they are showing no symptoms.
Should any of our staff feel unwell they are advised to stay home until they have taken a test.

Couriers / Vistors

Royal Mail and DPD will now leave your parcel on the doorstep, knock your door and step back up to 2 meters while waiting for you to open the door.
Our couriers will now ask for your name, then the driver will provide their signature for the parcel. This will mean no more swapping of hand devices between people.

What should you consider?

Deliveries may face delays to non-UK mainland areas

Deliveries may be left in safe places, you will always receive a request if this is what you want.