How can I pay for my order?
All payments are processed by a secure server.
It is a very safe and unique system and as a result, Trade Counter Direct Ltd does not at any time view your card details.
This is an added level of security that we have added for your protection allowing safe and worry-free internet shopping.
When making a payment please ensure your billing address matches the registered statement address of your card. (If you require your order to be delivered to a different address, please select this option upon checkout.)
We also offer a Pro Forma payment option which can be arranged with a member of the sales team. Please email [email protected] with your order details and delivery address.
Unfortunately, at this current time, we are unable to take payments over the telephone.
Do you offer a trade credit account?
We do! You can apply by contacting our sales team at [email protected].
What countries do you deliver to?
We currently only deliver to the UK, however, we do encourage you to contact us directly so we can look into this for you.
Haven’t received an email confirmation of my order?
When you place an online order, you will receive a confirmation email to your registered email address within a few minutes.
If you have not received a confirmation, check your spam/junk folder.
If you are still unable to locate it, please contact us HERE to request a copy. This will then be emailed to the email address registered on the order.
What is your returns policy?
You can find all the information on how to return your order on our returns page HERE.
How do I get a copy of a VAT invoice?
Please contact us HERE to request a VAT invoice. Alternatively, you can simply log in to your TCD account find your order and click the print invoice link.
I no longer need my order, can I cancel it?
You can cancel your order at any time until the item leaves our warehouse for delivery.
Our pick and pack process is typically very quick, so the easiest way to cancel your order is to call us as soon as possible 01803 66 66 30.
If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account used to place your order.
If your item has already left our warehouse, you can still get a refund by following the returns procedure.
Why is the picture of the product listing slightly different to what I have received?
All images are taken directly from the manufacturer or supplied to us.
From time to time the brands may alter their products slightly and this may happen before we have had a chance to upload new images.
As our images are for illustration purposes only, we always recommend that you read the product descriptions for full details.
You advertise next day delivery but there is no option for it on checkout?
Many of our products qualify for next day delivery however there are a few select products that are not available as they come direct from the supplier.
How do I know when my order has been dispatched?
When your goods have been dispatched, you will receive a confirmation email to the email address provided at the time of ordering.
I have received my order but there is something missing/wrong product?
If you are missing an item or have received the wrong product, please contact our customer service team on 01803 66 66 30.
Please have your order number to hand in and a description of what is missing so we can look further into this for you.