Privacy and Cookie Policy

We take your privacy seriously and want you to feel confident when using our website. This policy explains how we handle your personal data and comply with the General Data Protection Regulation (GDPR).

Introduction

Welcome to www.tradecounterdirect.com (the “Website”). By using our Website, you agree to the terms outlined in this policy. If you do not agree, we kindly ask you not to use the Website.

What Data We Collect and Why

We collect personal data to provide you with the best possible service. This may include:

Name and contact details
Payment information
Browsing preferences

We only collect what’s necessary to:

Process your orders
Improve your experience on the Website
Provide customer support
Meet our legal obligations

We do not collect or store sensitive personal data without your explicit consent.

How We Use Your Data

We only use your personal data for the purposes outlined below:

Processing orders and delivering products
Responding to enquiries or providing customer support
Sending updates, offers, or marketing communications (if you’ve agreed to receive them)

We will never use your data for anything beyond what’s stated here without your consent.

Keeping Your Data Safe

Your data’s security is our priority. We use technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These measures are reviewed and updated regularly.

Sharing Your Data

We may share your data with trusted third parties, such as:

Payment processors, for secure transactions
Shipping partners, to deliver your orders
Marketing platforms, for sending communications you’ve opted into

We ensure these third parties comply with GDPR and protect your data. We may also share your data if legally required or to protect the rights and safety of others.

Your Rights

Under GDPR, you have the right to:

Access your personal data
Request corrections to your data
Ask for your data to be deleted
Restrict or object to how your data is processed

To exercise these rights or ask questions about your data, please get in touch using the contact details on the Website.

How Long We Keep Your Data

We only retain your personal data for as long as necessary to:

Fulfil your orders
Meet legal or regulatory requirements

Once it’s no longer needed, we securely delete it.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here, so please check back regularly to stay informed.

Contact Us

If you have any questions or concerns about this policy, please reach out using the contact details on the Website. We’ll aim to respond as quickly as possible.