Parcel Damage from Courier
If you have received a damaged parcel via one of our couriers please inform us within 48hrs (work days) via telephone (01803 666630), if you do not do this within this time we cannot raise any claim with the couriers, and unfortunately will not be able to get a replacement out to you.
Faulty Power Tools
Should you receive your tool and it appears to be faulty, the Manufacturers have set up procedures that speed up the process and get you back to work. Simply click the manufacture logo below to be taken to their service pages.
30 Day Money Back Guarantee
We hope that you won’t need to return anything to TCD, but if you do, we aim to make the process quick, easy and efficient, so you can exchange or refund your purchase with confidence.
Here are some helpful points to make your returns/exchange a smooth process, please note your statutory rights are not affected by this guidance:
Contact us via email firstname.lastname@example.org with your order details and reason for the return, we will check the items were purchased in the last 30 days
An exchange can then be made or a refund issued against the original method of payment
We are also able to accept returns by post to our warehouse, but unfortunately, we are not able to arrange or pay for postage, and this would be at your own expense.
The address to return to is:
Trade Counter Direct - Returns, Loribon House, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR.
Original packaging and order details must be included. Our terms exclude the collection of unwanted goods.
Returning a faulty item
If an item is faulty and was purchased less than 30 days ago, please return to us with the item and follow the returns process details above for an exchange or refund.
If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within 12 months of purchase. If we are unable to repair or replace the item(s) we will provide you with a refund. After 12 months, your statutory rights as a consumer will continue to apply. For more information regarding your rights visit the Which? Consumer Rights website.
Please note for faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.
If you are unable to return to us with a returns form please Contact Us.
You may also return faulty items by post to our Warehouse. The address is
The address to return to is:
Trade Counter Direct - Returns, Loribon House, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR. Original packaging, all accessories and order number must be included. Postage charges will be refunded once the fault has been accepted.
Cancel an order
You are able to cancel your order at any time until the item leaves our warehouse for delivery.
Our pick and pack process is typically very quick, so the easiest way to cancel your order is to call us as soon as possible 01803 666630.
If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account used to place your order.
Your refund will be processed within 14 days of cancellation.
If your item has already left our warehouse, you can still get a refund by following the returns procedure above.