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1 YEAR Guaranteed Warranty
FREE DELIVERY on all orders over £75
30 DAY Returns Policy

30 Day Money Back Guarantee

We hope that you won’t need to return anything to TCD, but if you do, we aim to make the process quick, easy and efficient, so you can exchange or refund your purchase with confidence.
Here are some helpful points to make your returns/exchange a smooth process, please note your statutory rights are not affected by this guidance:

  • Contact us via email sales@tradecounterdirect.com with your order details and reason for the return, we will check the items were purchased in the last 30 days

  • An exchange can then be made or a refund issued against the original method of payment

We are also able to accept returns by post to our warehouse, but unfortunately, we are not able to arrange or pay for postage, and this would be at your own expense.

The address to return to is:

Trade Counter Direct - Returns, Loribon House, Yalberton Industriel Estate, Paignton, Devon, TQ4 7QR.

Original packaging and order details must be included. Our terms exclude the collection of unwanted goods.

Returning a faulty item

If an item is faulty and was purchased less than 30 days ago, please return to us with the item and follow the returns process details above for an exchange or refund.

If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within 12 months of purchase. If we are unable to repair or replace the item(s) we will provide you with a refund. After 12 months, your statutory rights as a consumer will continue to apply. For more information regarding your rights visit the Which? Consumer Rights website.

Please note for faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.

If you are unable to return to us with a returns form please Contact Us.

You may also return faulty items by post to our Warehouse. The address is

The address to return to is:

Trade Counter Direct - Returns, Loribon House, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR. Original packaging, all accessories and order number must be included. Postage charges will be refunded once the fault has been accepted.

Cancel an order

You are able to cancel your order at any time until the item leaves our warehouse for delivery.

Our pick and pack process is typically very quick, so the easiest way to cancel your order is to call us as soon as possible 01803 666630. 

If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account used to place your order.

Your refund will be processed within 14 days of cancellation.

If your item has already left our warehouse, you can still get a refund by following the returns procedure above.

 

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