Returns

Fill in the form below to start your return. Once submitted and approved by our Customer Service team, we will contact you with the next steps.

 

 

---

Returns Policy

Unwanted Item?

• Refund Period: Return within 28 days for a full refund via your original payment method.
• Refund Timeframe: We aim to process refunds within 14 days of receiving the item.

After 28 Days?

• We do not accept returns for unwanted items after 28 days. If attempted, we may send it back to you at your expense.

Condition of Items

• Items must be in original condition, unused, and with all original packaging and labels.
• Certain items, including PPE, underwear, power tools, meter boxes, footwear, and custom orders, cannot be returned if opened, used, or tampered with.

Your Responsibility

• Ensure items are packed securely to avoid damage.
• Keep proof of postage until we confirm receipt of your return.

Exchange Policy

• We no longer offer free exchanges. Please place a new order for a different size or colour.

Return Process

1. Go to 'My Orders'
2. Click 'Create Return' next to the order you want to return.
3. Follow the instructions provided.

Faulty Items

• Return as soon as possible by selecting 'Faulty' as the reason and include any relevant images or videos.
• If you can't create a return, contact Customer Care.

Damaged in Transit

• Refuse delivery if the package appears damaged.
• If accepted and found damaged, contact Customer Service within 72 hours.
• Follow the 'My Orders' process and select 'Damaged in transit'.

Incorrect Item

• Follow the 'My Orders' process and select 'Incorrect item received'.

Non-Working Items

• For items purchased less than 30 days ago, follow the faulty item return process.
• For items purchased over 30 days but within 12 months, we will offer a repair or replacement. Refunds provided if repair or replacement isn't possible.
• After 12 months, your statutory rights apply.

For any questions, please contact us at [email protected]