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1 YEAR Limited Warranty
DELIVERY only £3.99 (see more details)
30 DAY Returns Policy


Fill in the form below to start your return. Once submitted and approved by our Customer Service team, we will contact you with the next steps.



Returns Policy

Unwanted Item?

  • Refund Period: Return within 28 days for a full refund via your original payment method.
  • Refund Timeframe: We aim to process refunds within 14 days of receiving the item.

After 28 Days?

  • We do not accept returns for unwanted items after 28 days. If attempted, we may send it back to you at your expense.

Condition of Items

  • Items must be in original condition, unused, and with all original packaging and labels.
  • Certain items, including PPE, underwear, power tools, meter boxes, footwear, and custom orders, cannot be returned if opened, used, or tampered with.

Your Responsibility

  • Ensure items are packed securely to avoid damage.
  • Keep proof of postage until we confirm receipt of your return.

Exchange Policy

  • We no longer offer free exchanges. Please place a new order for a different size or colour.

Return Process

  1. Go to 'My Orders'
  2. Click 'Create Return' next to the order you want to return.
  3. Follow the instructions provided.

Faulty Items

  • Return as soon as possible by selecting 'Faulty' as the reason and include any relevant images or videos.
  • If you can't create a return, contact Customer Care.

Damaged in Transit

  • Refuse delivery if the package appears damaged.
  • If accepted and found damaged, contact Customer Service within 72 hours.
  • Follow the 'My Orders' process and select 'Damaged in transit'.

Incorrect Item

  • Follow the 'My Orders' process and select 'Incorrect item received'.

Non-Working Items

  • For items purchased less than 30 days ago, follow the faulty item return process.
  • For items purchased over 30 days but within 12 months, we will offer a repair or replacement. Refunds provided if repair or replacement isn't possible.
  • After 12 months, your statutory rights apply.

For any questions, please contact us at [email protected]