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1 YEAR Guaranteed Warranty
FREE DELIVERY on orders over £150 (exclusions apply)
30 DAY Returns Policy

Ordering Goods

  1. By placing an order via our website, you are legally entering into a contract with Select Group T/A Trade Counter Direct Ltd and therefore accept all our Terms & Conditions stated below.
  2. As part of the checkout procedure, you will be given the opportunity to check and verify your details and therefore Trade Counter Direct cannot be liable for errors made by the Buyer.
  3. We reserve the right to cancel any order at any time in which case all funds paid will be refunded to the original payment card.
  4. Please ensure you have all the correct billing and delivery information before processing your order as we are unable to amend or change any details once your order has been placed.
  5. All our products are quoted excluding and including VAT at the current rate.
  6. It is our intention to keep our website up to date and error-free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting the order with the correct details.
  7. All our product descriptions and images are given in good faith however due to product enhancement may result in a change and therefore do not form any part of our contract. Images and colours on the website may not be accurate and are provided for guidance only.
  8. All GRP meter boxes advertised on the website may arrive with cosmetic imperfections including scuffs and scratches. This is due to the nature of the material used in the manufacturing process and is unavoidable therefore we will not issue replacements or refunds regarding the above.
  9. Trade Counter Direct aims to provide the best prices possible for the Consumer therefore prices may differ daily. Once an order has been placed, we are unable to price match.

Payment

  1. Payments can be made by any options advertised on our website.
  2. Payments shall be due before delivery. If payment fails, your order will be cancelled.
  3. To ensue your credit/debit card is not being used without your consent, we may validate your name, address and other personal information supplied by you during the order process to ensure the person(s) making the payment are legitimate.
  4. We can offer a 30-day credit account to companies that have a previous order history with us. During the application process it is necessary for us to run credit and background checks alongside contacting the trade references provided. Only when this has been completed will an account be active to use.

Delivery

  1. Carriage is paid on deliveries with a net value over £150.00 to the UK mainland however there are exclusions to this including heavy or large products that require pallets which will be calculated upon checkout.
  2. If the Buyer requires a Next Day service, this will need to be requested at the time of ordering and an additional fee will be applied.
  3. Some postal addresses in Northern Ireland, some offshore islands and remote areas of Great Britain may not be covered by our delivery services, and we may not be able to arrange delivery of items to such addresses. If this becomes apparent after the order has been placed, we will endeavour to contact the Buyer as soon as possible.
  4. Trade Counter Direct makes every effort to deliver goods within the timeframe specified however we cannot guarantee delivery nor accept liability for deliveries made outside this timescale nor do we accept liability for out of pocket expenses or costs incurred due to failed or delayed deliveries. This also applies to order which are shipped direct from manufacturers.
  5. Claims for any damaged, shortage or partial loss in transit must be notified to Trade Counter Direct within 2 working days of receipt. Notification out this period invalidates the claim and no responsibility will be accepted by Trade Counter Direct.
  6. If after 3 failed delivery attempts the courier will issue a Return to Sender and the goods will be returned to Trade Counter Direct. Once returned the order will be refunded minus the cost of delivery.

Cancellation

  1. You have the right to cancel this contract within 14 days without giving any reason. If your order has yet to have been dispatched, we will issue a full refund including postage costs. If your order has already been dispatched, then you will need to proceed through the returns process in which your carriage fee may not be refunded.

Returning your order

  1. If the Buyer decides that they no longer require their order, they must notify Trade Counter Direct within 7 days of receiving, from there you will be sent documentation to enclose within your parcel. The Buyer will then have a further 7 days from this date to return the order at their own cost.
  2. We reserve the right to make a deduction from the refund amount if any goods returned show signs of unreasonable use.
  3. If returned goods are lost in transit via the courier, the Buyer will be liable to claim costs from their selected courier. Trade Counter Direct will take no responsibility for losses and therefore no refund or replacement will be issued.
  4. All refunds will be made within 14 days of receiving.
  5. The majority of Draper and Sealey products are built to order and dispatched directly from the manufacturer. Due to this, there may be a fee for returning their products.

Warranty

  1. If you have any goods supplied by Trade Counter Direct that are not functioning correctly within the first 12 months after your purchase, please notify us via email with a description of the damage and images or a short video showing the fault.
  2. Certain products will be replaced or refunded, and others will be repaired according to the manufacturer’s warranty. Components (parts and accessories) subject to natural wear and tear, including but not limited to Service & Maintenance Kits, carbon brushes, bearings, chuck, SDS drill bit attachment or reception, power cord, auxiliary handle, transport carry case, sanding plate, dust bag, dust exhaust tube, Felt Washers, Impact Wrench Pins & springs, etc. will not be covered by a manufacturer's warranty or our 12 Month Guarantee. All products will be tested upon return and any misuse will not be covered by the 12-month guarantee.

Legal Responsibility

  1. Trade Counter Direct shall not be responsible for any delays beyond our control e.g. Strikes, civil commotions, natural disasters, fires, epidemic
  2. Nothing in these Terms & Conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
  3. Trade Counter Direct will not be liable for any indirect loss, any loss of business or profits, wages, fees or expenses caused by the goods or any part of them breaking down or failing to work properly.

Social Media and Links

  1. The Buyer is solely responsible for the content of the comments you make on our product reviews or any social networking website to which we are linked and therefore Trade Counter Direct is not responsible for the contact or opinions posted or sent by users.
  2. Our website may contain links to other sites. We accept no responsibility for the contact of any site to which a link from this site exists. The links are provided as is, with no warranty, express or implied, for the information provided within them.

WEEE Regulations

The WEEE regulations (January 2007) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).

Under the WEEE Regulations, Trade Counter Direct.com is classified as a distributor and we are obliged to provide the following information:

  • The "crossed-out wheelie bin" symbol on electrical and electronic equipment indicates that it is classified as WEEE, meaning that when it is no longer usable it should not be treated as normal household waste.
  • The WEEE Regulations aim to minimise the amount of WEEE householders throws out with their general rubbish. By keeping WEEE separate from other waste it can be treated, the hazardous substances can be removed and a large amount of waste can be recycled rather than sent to landfill.
  • We offer to take back any waste WEEE product when you are purchasing an equivalent item from our website www.tradecounterdirect.com. You can return your waste WEEE products to our Head Office and Warehouse address: Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR.
  • If you are not local to our warehouse, you can send your WEEE items to the address above at your cost. Please telephone our Customer Services for more information on 01803 666630. 

Further information about the WEEE Regulations and the benefits of recycling can be found here

Waste Batteries & Accumulators

Under the Waste Battery Regulations, Trade Counter Direct.com Ltd are now offering a take-back scheme for all portable waste batteries.

  • You can return your waste batteries (but not lead/acid batteries) to us in person to our warehouse & Head Office (Loribon House, Aspen Way, Yalberton Industrial Est, Paignton, Devon) where we will then dispose of them securely through the Battery Compliance Scheme. 
  • Alternatively, if you are unable to return your waste batteries to our Head Office and Warehouse address, you can find your local waste portable battery recycling facility at http://www.recyclenow.co.uk/default.asp. 
  • Please DO NOT post waste batteries to us. 
  • Other locations where you might find collection bins for used batteries include most high street supermarkets and shops, libraries, town halls, schools, doctors surgeries.