Terms and Conditions
These Terms and Conditions apply whenever you access our website or place an order through any of the websites operated by Select Trade Brands. By using our websites or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. We recommend that you print a copy for your records.
Ownership
This site is owned and operated by Select Trade Brands Ltd. Our registered office is located at: Select Trade Brands, Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR.
These Terms and Conditions apply to all purchases made through the following websites, which are managed by Select Trade Brands Ltd:
- Trade Counter Direct
- Select Products International
- Trade Work Wear
- Meter Boxes Now
- Access Panel Store
- HiKOKI Power Tools Direct
- MeterBoxes.co.uk
All content on these websites, including text, images, logos, and trademarks, is owned by or licensed to Select Trade Brands Ltd. Unauthorised use, reproduction, or modification of any content is strictly prohibited. Consumers may only use the website for personal, non-commercial purposes.
Amendments to Terms and Conditions
Select Trade Brands reserves the right to amend these Terms and Conditions or adjust working practices at any time. Any changes will apply only to orders placed after the date the updated terms are published. Orders already placed will remain subject to the terms in effect at the time of purchase.
Order Process
1. Order Confirmation and Contract Formation
1.1 When a consumer places an order, they will receive an automatically generated email acknowledging receipt of the order. This acknowledgement confirms that the order has been received but does not constitute acceptance of the order or the formation of a contract.
1.2 A binding contract between the consumer and Select Trade Brands Ltd is formed only when the order has been reviewed and accepted, and a confirmation email is sent to the consumer stating that the goods have been dispatched. Until that point, Select Trade Brands Ltd reserves the right to decline the order for any reason.
2. Order Acceptance and Availability
2.1 All orders are subject to acceptance and stock availability. If the goods ordered by the consumer are unavailable, Select Trade Brands Ltd will notify the consumer as soon as possible by email.
2.2 The consumer will be given the option to wait for the goods to become available or to cancel the order for a full refund.
2.4 If no response is received from the consumer within 7 working days, Select Trade Brands Ltd may proceed to cancel the unavailable portion of the order and issue a refund for the affected items. Consumers retain the right to contact Select Trade Brands Ltd to discuss alternative arrangements during this period.
3. Verification of Details
3.1 It is the responsibility of the consumer to ensure that all delivery and billing details provided at the time of placing the order are accurate and complete.
3.2 The consumer is required to carefully review these details before confirming the order, as errors may not be amendable once the order has been processed.
3.3 If an error in the provided details affects the delivery of the order, Select Trade Brands Ltd will not be held responsible for any resulting delays or additional costs. However, we will make reasonable efforts to assist in resolving such issues where possible.
4. Order Cancellation by Select Trade Brands
4.1 Select Trade Brands Ltd reserves the right to cancel any order at its discretion, including but not limited to cases of payment verification issues, stock unavailability, technical or pricing errors, or breach of terms.
4.2 In the event of a cancellation, you will be notified promptly, and a full refund will be processed within 7 working days of the cancellation.
Pricing and Payment
5. Pricing Policy
5.1 Prices displayed on the Select Trade Brands Ltd websites are advertised both inclusive and exclusive of VAT.
5.2 Any applicable delivery charges will be calculated and clearly displayed during the checkout process.
6. Pricing Errors
6.1 While every effort is made to ensure the accuracy of prices displayed, errors may occur. If a pricing error is identified after an order is placed, Select Trade Brands Ltd will notify the consumer as soon as possible.
6.2 The consumer will have the option to proceed with the order at the corrected price or cancel the order for a full refund.
6.3 If no response is received within 5 working days of the notification, the order will be cancelled automatically, and a full refund will be issued within 14 days.
7. Dynamic Pricing
7.1 Prices on the Select Trade Brands Ltd websites may fluctuate daily due to market conditions or other factors.
7.2 The price displayed at checkout is based on the consumer’s order request and is finalised once the order is reviewed, shipped, and confirmed. Select Trade Brands Ltd does not offer price matching for orders placed before or after any price changes.
8. Payment Methods
8.1 Payments must be made using the methods advertised on the Select Trade Brands Ltd website at the time of purchase.
8.2 Orders will only be processed and dispatched once full payment has been received and confirmed. Payment is considered confirmed once authorisation is received from the payment provider.
9. Fraud Prevention
9.1 To safeguard against unauthorised use of credit or debit cards, Select Trade Brands Ltd may perform validation checks on the details provided during the order process. These checks ensure the security of the transaction and may include verifying information against trusted third-party databases, such as fraud prevention networks or credit reference agencies.
9.2 While these checks are typically seamless, they may occasionally cause a short delay in processing your order. If discrepancies are identified, Select Trade Brands Ltd reserves the right to cancel the order and issue a full refund. Consumers will be notified promptly if this occurs.
9.3 Personal information collected for fraud prevention purposes will only be used for transaction security and will not be shared or processed for any other purpose.
9.4 All checks are conducted in compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
8.5 For details on how we handle your personal data, please see our Privacy Policy.
Delivery
10. Delivery Costs and Times
10.1 Delivery charges are calculated at checkout based on the size, weight, and destination of the order.
10.2 Estimated delivery times are provided as guidance and are not guaranteed unless explicitly stated. Delays may occur due to circumstances beyond the control of Select Trade Brands Ltd.
11. Ownership of Goods
11.1 Ownership of the goods transfers to the consumer once the goods have been successfully delivered to the address provided in the order, and full payment has been received and cleared. Until that point, the goods remain the property of Select Trade Brands Ltd.
12. Delivery Restrictions
12.1 Delivery services may not cover certain remote or offshore locations. If delivery to a specific address is unavailable, Select Trade Brands Ltd will notify the consumer as soon as possible.
13. International and Offshore Deliveries
13.1 For deliveries outside the UK mainland (excluding Ireland), consumers are responsible for paying any applicable import duties, taxes, and fees imposed by the destination country. These charges are not included in the price of the goods or delivery costs and must be paid directly to the relevant authorities.
13.2 Consumers must check and comply with the import regulations of the destination country before placing an order.
14. Claims for Damage or Loss in Transit
14.1 If the goods arrive damaged or items are missing, consumers must notify Select Trade Brands Ltd within 5 working days of receipt to make a claim. Claims made after this period may not be accepted, though statutory rights are unaffected.
14.2 Select Trade Brands Ltd will request photographic evidence of any damage to the goods and packaging to process a claim. Consumers are advised not to dispose of any packaging or products until instructed to do so by Select Trade Brands Ltd, as these may be required for inspection or further verification.
14.3 Failure to provide photographic evidence may delay the resolution of the claim.
15. Missing Parcels
15.1 Consumers must notify Select Trade Brands Ltd promptly if a parcel is believed to be missing. We recommend reporting missing parcels within 7 working days of the expected delivery date to ensure a timely resolution.
15.2 Upon notification, Select Trade Brands Ltd will contact the courier and raise a signature dispute. If the consumer has not provided explicit permission for the goods to be left in a safe place or with a neighbour, the courier will initiate an investigation, which may take up to 7 working days.
15.3 As part of the investigation, the courier may send a Denial of Receipt letter directly to the customer. This document must be signed and returned to the courier within 14 days using the prepaid envelope provided. Failure to do so may delay the investigation and impact the resolution process.
15.4 Once the courier confirms receipt of the signed Denial of Receipt letter, Select Trade Brands Ltd will proceed with either issuing a full refund or dispatching a replacement order. Failure by the customer to return the letter within the timeframe may result in the investigation being closed. In such cases, Select Trade Brands Ltd reserves the right to decline the refund or replacement.
15.5 If the customer has given consent for the goods to be left in a safe place or with a neighbour, responsibility for the goods transfers to the customer at the point of delivery. Neither Select Trade Brands Ltd nor the courier is liable for missing parcels in this scenario.
16. Unsuccessful Deliveries
16.1 If delivery cannot be completed after a minimum of two attempts, or if the delivery is refused, Select Trade Brands Ltd reserves the right to deduct the return courier fee from any refund.
16.2 If redelivery is required, an additional delivery fee will apply. Select Trade Brands Ltd will confirm these costs with the consumer before arranging re-delivery.
17. Delivery Timeframes
17.1 Consumers requiring a Next Day delivery service must select and confirm this option at the time of placing the order. An additional fee will apply, and availability may depend on the time of the order and delivery location.
17.2 Next Day delivery requests are subject to the general delivery terms and are not guaranteed. Select Trade Brands Ltd shall not be held liable for delays or failure to perform obligations due to force majeure events, including but not limited to natural disasters, strikes, pandemics, governmental restrictions, or transportation network failures.
18. Courier Authorisation
18.1 Couriers are not permitted to leave parcels unattended without explicit consent from the consumer. If authorisation is granted, the consumer assumes responsibility for any loss or damage.
Returns and Cancellations
19. Right to Cancel
19.1 Consumers have the right to cancel their order within 14 days from the day after they receive the goods, in accordance with the Consumer Contracts Regulations 2013. To exercise this right, consumers must notify us of their intention to cancel using the Returns Form. Once notified, they have a further 14 days to return the goods in their original condition.
19.2 Refunds will be processed within 14 days of receiving the returned goods, using the original payment method. Please refer to our Returns Policy for detailed instructions on how to return your items.
19.3 If the order is cancelled before dispatch, consumers will receive a full refund, including postage costs. If the goods are in transit or have already been delivered, consumers must follow the returns process outlined below to return the items in their original condition.
19.4 Consumers are responsible for the cost of returning the goods unless they are faulty or not as described.
19.5 Made to order products, or items customised to the consumer’s specifications, are not eligible for cancellation or return unless they are faulty or not as described.
20. Refund Reconciliation
20.1 Once a refund has been processed, it is the consumer’s responsibility to verify the transaction with their payment provider (e.g. PayPal, credit card company, or bank).
20.2 Select Trade Brands Ltd will provide confirmation of the refund upon request, including the date and amount processed.
20.3 Select Trade Brands will ensure refunds are processed within 14 days of receiving returned goods, but delays caused by payment providers are outside our control.
21. Returning Goods
21. Returned items must be in a saleable condition, complete with all original packaging, accessories, and documentation, unless the goods are faulty or not as described.
22. Consumers are advised to use a tracked delivery service for returns. Select Trade Brands Ltd is not liable for returned goods until they are safely received and signed for at the designated returns address.
22. Refunds for Returned Goods
22.1 Once the returned goods are received and inspected, Select Trade Brands Ltd will process a refund within 14 days.
22.2 A reduction may be made for any loss in value of the goods caused by handling beyond what is necessary to establish their nature, characteristics, or functionality. This does not apply to faulty goods or goods not as described.
22.3 For business customers, returns may be subject to a restocking fee. The applicable fee and return process will be confirmed by the Select Trade Brands Ltd customer service team upon request.
22.4 Made to order products, or items customised to the consumer’s specifications, are not eligible for cancellation or return unless they are faulty or not as described.
22.5 If your order includes a free promotional gift as part of a qualifying purchase, the gift must be returned in its original condition along with the items being refunded. Failure to return the free gift may result in a deduction from the overall refund, equivalent to the retail value of the promotional item.
Warranty
23. Faulty Products
23.1 If an item is found to be faulty within 30 days of purchase, consumers must contact Select Trade Brands Ltd for assistance. Faulty items may be returned for a full refund, replacement, or repair.
23.2 For faults arising after 30 days but within 1 year from purchase, Select Trade Brands Ltd may assist by consulting with the manufacturer to arrange for the item to be inspected and repaired or replaced as appropriate.
23.3 For faults arising outside the 1-year warranty period, Select Trade Brands Ltd will provide the consumer with the relevant manufacturer’s contact details for further assistance.
23.4 All power tools, accessories, and related products supplied by Select Trade Brands Ltd are covered by a manufacturer’s warranty of at least one year from the date of purchase. Some manufacturers offer extended warranties, which may require consumers to register the product.
24. Exclusions
24.1 Components subject to natural wear and tear (e.g. Service & Maintenance Kits, carbon brushes, bearings, chucks, SDS drill bit attachments, power cords, auxiliary handles, carry cases, sanding plates, dust bags, dust exhaust tubes, felt washers, Impact Wrench pins & springs) are not covered by the manufacturer’s warranty or the 12-Month Guarantee.
25. Inspections and Repairs
25.1 If an inspection reveals that the fault is due to misuse, improper handling, or other exclusions, the consumer’s right to a free repair or replacement may be waived. If a repair is not covered under the warranty, the consumer may be invoiced for the repair and any associated return postage costs. Select Trade Brands Ltd will notify the consumer in advance of any charges and seek approval before proceeding.
25.2 Consumers may request the return of the item without repair, which may incur return postage costs.
25.3 Repairs can take up to 14 working days, though timeframes may vary depending on the manufacturer. Select Trade Brands Ltd will make reasonable efforts to ensure repairs are completed promptly.
Liability
Select Trade Brands Ltd’s liability for direct losses is limited to the total value of the goods purchased. Select Trade Brands Ltd is not liable for any indirect, incidental, or consequential losses, including loss of profit, revenue, or data, except where such limitations are prohibited by law.