At Turtle Wax we test every machine before it leaves the factory and lifetime test every thousandth machine to ensure they will withstand many years of use, long beyond the guarantee period.
All Turtle Wax Pressure Washers have the following parts covered under warranty: Motors, Triggers, Lances, Nozzles, - (TW110, TW120 and the TW135)
All guarantee periods commence on the date of purchase and are non-transferable.
12 Months* from the date you receive your purchase. That’s 365 days, 8,760 hours, 525,600 minutes or 31,536,000 seconds. :)
You pay to send the product to us. If your product is found to be faulty we will repair/replace and then cover the costs of returning the product back to you.
Unfortunately, we have to have a couple of exclusions at this point. Any item that has been misused is not covered. For the avoidance of doubt, breaking quick connect fitting by forcing the connector without pushing the release button would count as misuse. Any physical damage to a product is also not covered such as dropping, snapping, or kinking cables.
Unfortunately, our legal team insists there are a few limitations of liability with our warranty. We are not liable for any direct or indirect incidental or consequential loss or damages including but not limited to damages for loss of profits, goodwill or any intangible losses, or personal injury or death resulting from the use or sale of our equipment. Unfortunately, we also are not liable for any work performed by any third party referred or recommended by us including but not limited to claims for negligent referral.
It doesn’t. Your 1-year warranty is totally independent of our 30 Day Money Back Guarantee.
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Go to My Account and select My Orders in the right-hand menu. All of your online orders will appear here as soon as you complete the online checkout.
To print your online order invoice, click View Order once opened click print order at the top right of the page.
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